Returns, Exchange or Cancellation of Orders

RETURNS, EXCHANGE OR CANCELLATION OF ORDERS

Returns & Exchanges

Returns and Exchange of any Journal by Pranay product is only possible under the following conditions.

1. All our products are quality checked and come in a tamper proof packaging. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.

2. We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 3 working days of receipt. We will contact you within 3 working days of receipt of such intimation. Items cannot be returned on grounds of colour, choice or handwork.

3. If the item you received is not what you originally ordered, please write to us with your order number and name within 48 Hours of receiving the product. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.

4. To be eligible for a Return/exchange, your item must be unused, unworn, unwashed and undamaged by you and in the same condition that you received it. It must also be in the original packaging.

5. Returns shipping – Once we confirm the acceptance of Return / Exchange, kindly ship the product back to the following address - Vasthralekha House, 1260/A, Second Floor, Road No. 63, Jubilee Hills, Hyderabad-500 033, Telangana, India.

6. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is your responsibility.

7. The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. We reserve the right to refuse return or exchange in case of missing packaging.

8. Upon receipt of the returned product, we will inspect the same and validate your claim before confirming our decision to refund or otherwise. If your claim is approved, then your refund will be processed, and a credit will automatically be applied to the source of payment, within 4 working days.

9. You may also opt to park the funds with us for a futuristic purchase or choose any alternative product of your choice of the same value or higher from our list of product. If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.

Cancellation of Orders

We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders. If you wish to discuss further regarding a potential cancellation please contact us.

Special Orders

Special orders are made specifically on customer requests and therefore cannot be cancelled, refunded, or exchanged once order is placed.

If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.

Please Note:

1. Journal by Pranay strongly recommends Dry Cleaning only for all the products purchased.

2. Journal by Pranay cannot be held responsible for any damage that occurs to the product after purchase due to rain, overuse, stains, incorrect cleaning and care and other normal wear and tear. If you have requested any alterations for any outfit/customisation of any outfit and/or fall and pico, and/or saree tasseling/blouse detachment services to your purchased saree, exchanges/returns are not permitted.